Warranty & Service

Start a Return or Repair (RPA)

Before we can issue your Return / Repair Authorization (RPA) number, we need a few things from you so we can process your return quickly and accurately. Fill out the form below. Once we have everything, we'll create your RPA and send your shipping instructions right away.

Please don't ship anything until you get your RPA number and shipping instructions.

Your infoName *Email *Phone *Company or shop (optional)Ship-from ZIP *

The shocks1. Application or part number *

The application (year, make, model, front or rear) or the HD Shocks part number on the shock.

2. Serial number (optional)

2.5 HD Shocks only. It's on the blue end cap. It helps us track your shock and its history.

3. Original invoice *

A copy of the invoice or receipt showing when and where the shock was bought. We need this to confirm the shock is within the warranty period.

Date of purchase *Where purchased *

4. Number of shocks being sent in *

5. What's wrongTell us what's going on. *

Photos of the shock (optional)

Up to 5 photos. JPG, PNG or HEIC, under 10 MB each.

Reason *

Common questions

Do I need an RPA before shipping?: Yes. Please don't ship anything until you get your RPA number and shipping instructions.