Warranty & Service
We stand behind every shock.
Every new HD Shock comes with a 1-year limited warranty against defects in materials and workmanship. And because every HD Shock is fully serviceable, repair is always our first choice. That means fresh oil, fresh seals and back on the road.
How to make a warranty claim
- 1.
Call or email us.
661-243-0020 or sales@hdshocks.com. Always start with HD Shocks.
- 2.
Send us the details.
Proof of purchase, your vehicle's year, make and model, and how it was installed.
- 3.
Measure and snap a few photos.
We may ask for your shock's ride height, measured center to center with the vehicle sitting on its suspension, plus photos of the shock.
- 4.
Ship it if needed.
If we need to inspect it, we'll send you an RPA number and shipping instructions.
- 5.
We repair or replace it.
If it's defective, we'll repair it or replace it with a comparable model.
Coverage at a glance
| Length | 1 year |
|---|---|
| Starts | Original retail purchase date, or the coach's original sale date on factory-installed shocks |
| Covers | Defects in materials and workmanship, in the application the shock was built for |
| Who | Original retail purchaser only, non-transferable |
| Remedy | Repair or replace at HD Shocks' option, repair preferred |
What's not covered
Normal wear, cosmetic finish wear, improper installation, incorrect ride height, use outside the intended application, abuse, neglect, impact damage, corrosion, modification, and racing or competition use. Labor, removal, installation, towing and downtime costs aren't covered, and you pay shipping to the service location.
Service and rebuilds
Out of warranty or just worn? Every HD Shock can be rebuilt. Call 661-243-0020 for a rebuild quote.
Read the full warranty